Selected work
Projects built in the transition, not around it.
AI-assisted support operations system for Outlook-to-ERP logging, AWS-routed email understanding, My Calls, Team Chat, Knowledge Library, admin settings, and controlled execution.
Hosted marketing lead intake automation for Enterpryze workflows, turning the clean new-prospect handoff from a 15-20 minute manual delay into an around-five-second Teams alert.
Warehouse proof-of-collection app for SAP Business One supplier returns, with digital courier signatures, signed PDF generation, and SAP UDF writeback.
RAG-based support assistant for business systems knowledge, built to learn retrieval pipelines and grounded AI responses.
Installable Peppol submission product for SAP Business One invoices and credit notes, built around a canonical document model.
Hosted MCP server for Enterpryze sales-order workflows, with read tools, analysis tools, guarded create flow, public setup docs, and bearer-protected access.
Autonomous ecosystem intelligence agent tracking developments, services, and signals across the Tempo ecosystem.
Collaborative art game where AI agents pay to draw on a shared canvas.
About
Grounded in systems. Built in collaboration.
My background is in SAP Business One, business systems, reporting, and data workflows, where I spent years turning operational needs into working solutions for users and stakeholders.
That work taught me how to think in systems, not features. I learned how processes break, where teams get blocked, and what useful software actually has to do once it leaves the whiteboard.
More recently, I have been building AI-assisted products and experimenting with agent-driven systems, with a focus on making AI genuinely useful in real-world environments.
IM x AI reflects how I work now: human judgment, direction, and taste, strengthened by serious collaboration with AI during research, prototyping, implementation, and iteration.
I am most interested in work that sits close to infrastructure, users, and operational reality: the layer where product thinking, technical depth, and practical automation meet.
Experience
Milner Browne
SAP Business One Consultant
Delivering SAP Business One implementations, reporting systems, and data workflow solutions across ERP, MongoDB, and analytics environments
Groupon
Customer Support Representative
Built a strong foundation in troubleshooting, communication, and customer-facing problem solving in a high volume support environment
Hackathons
Notion MCP Hackathon
Participated in the Notion MCP Challenge by shaping and testing THAWNE's bidirectional Notion interface, enabling human review and structural intelligence flow for an autonomous blockchain agent
Certification